Terms of service
OVERVIEW
Welcome to MITVA JEWELS L.L.C. The terms “we”, “us” and “our” refer to MITVA JEWELS L.L.C.
MITVA JEWELS L.L.C operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Our online store is powered by Shopify, which enables us to provide the Services to you.
These Terms and Conditions, together with any policies referenced herein (“Terms of Service” or “Terms”), describe your rights and responsibilities when you access or use our Services.
Please read these Terms carefully. They contain important information concerning your legal rights, responsibilities, warranties, limitations of liability and other matters relating to your use of our website and purchase of our products.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, you should not access or use our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you have reached the age of majority in your jurisdiction of residence, or that you have obtained all necessary parental or legal guardian consent required by applicable law.
To use certain Services, including purchasing products from our online store, you may be required to provide information including your name, email address, telephone number, billing information, payment details and shipping address.
You represent and warrant that all information you provide is accurate, current and complete and that you have the right to provide such information.
You are responsible for maintaining the confidentiality and security of your account credentials and for all activity conducted through your account.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to display our products accurately. However, product colours, diamond appearance, metal colour and other visual characteristics may vary depending on your device, screen settings, lighting conditions and photography.
Product photographs, renders, videos and illustrations are intended to provide an accurate representation of our products but may not reproduce every physical characteristic exactly.
Natural variations may occur in jewellery, gemstones and diamonds. We do not warrant that the appearance of a product will be identical to its appearance on your screen.
Product descriptions, specifications, prices and availability may be changed at any time without notice.
We reserve the right to discontinue products or limit quantities available to any customer, geographic region or jurisdiction where permitted by law.
SECTION 3 - ORDERS
When you place an order, you are submitting an offer to purchase products from MITVA JEWELS L.L.C.
We reserve the right to accept, reject, limit or cancel an order where permitted by applicable law, including in cases of pricing errors, payment verification issues, suspected fraud, product unavailability or inaccurate customer information.
An order will not be considered accepted until we have confirmed acceptance and successfully processed the applicable payment.
Please review your order carefully before submitting it. Once production, sizing, customization or processing of an order has commenced, cancellation may not be possible.
If we make a material change to or cancel an order, we will attempt to contact you using the email address, telephone number, billing information or other contact details provided with your order.
Returns, exchanges and refunds are governed by our Returns & Refunds Policy.
Unless otherwise expressly agreed by MITVA JEWELS L.L.C, purchases made through our retail website are intended for personal use and not for unauthorized commercial resale.
SECTION 4 - PRICES AND BILLING
Prices, promotions and discounts may change without notice.
The price applicable to your purchase will generally be the price displayed when your order is placed, subject to correction of genuine pricing or technical errors permitted under applicable law.
Unless expressly stated otherwise, prices may exclude shipping charges, duties, customs charges, taxes or other fees applicable in the destination country.
You agree to provide current, accurate and complete billing, payment and account information for all purchases.
You represent that you are authorized to use any payment method submitted for a purchase and that the information provided is accurate.
Payments may be processed by third-party payment providers, and your use of those payment services may also be subject to their respective terms and privacy policies.
SECTION 5 - SHIPPING AND DELIVERY
Shipping and delivery are subject to our Shipping & Delivery Policy.
Delivery dates and transit periods communicated by us are estimates unless expressly guaranteed in writing.
Delivery may be affected by customs clearance, carrier delays, weather, public holidays, regulatory requirements, force majeure events or other circumstances beyond our reasonable control.
Responsibility for loss or damage during delivery will be determined in accordance with the applicable shipping arrangement, carrier terms and mandatory consumer protection laws applicable to the transaction.
SECTION 6 - INTELLECTUAL PROPERTY
All content available through the Services, including trademarks, trade names, logos, product names, designs, photographs, videos, text, graphics, layouts, software, illustrations and other material, is owned by or licensed to MITVA JEWELS L.L.C or the applicable rights holder.
Such content is protected by applicable intellectual property laws and international conventions.
You may use our Services and content only for personal and lawful purposes.
Without our prior written permission, you may not reproduce, distribute, modify, republish, display, sell, license, commercially exploit, scrape or otherwise use our proprietary content except where permitted by applicable law.
MITVA JEWELS L.L.C names, logos and branding are trademarks or trade identifiers of MITVA JEWELS L.L.C and may not be used without prior written permission.
SECTION 7 - OPTIONAL TOOLS
We may provide access to tools, applications or services offered by third parties.
Such third-party tools may be provided on an “as is” and “as available” basis and may be governed by separate terms and privacy policies.
Your use of third-party tools is at your discretion and subject to the terms applicable to those services.
We may introduce new features, resources or functionality in the future. Unless otherwise stated, such features will form part of the Services and will be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to websites, payment providers, applications or services operated by third parties.
We do not control and are not responsible for the content, accuracy, security, policies, goods or services provided by independent third parties.
Before entering into a transaction with a third party, you should review its applicable terms and policies.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Our online store is powered by Shopify, which provides technology that enables us to offer our Services.
However, purchases made from our store are made directly between you and MITVA JEWELS L.L.C.
Shopify is not the seller of our jewellery and is not responsible for fulfilment, product warranties, product quality or other obligations of MITVA JEWELS L.L.C arising from the sale, except to the extent otherwise required by applicable law.
SECTION 10 - PRIVACY POLICY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
Because our online store is hosted using Shopify services, certain personal information may also be processed by Shopify and other technology, payment, analytics, logistics and service providers where necessary to operate our business and provide our Services.
Please review our Privacy Policy for further information concerning how personal information is collected, used, stored and shared.
SECTION 11 - FEEDBACK
If you voluntarily submit reviews, photographs, suggestions, ideas, comments or other feedback to us (“Feedback”), you grant MITVA JEWELS L.L.C a non-exclusive, worldwide, royalty-free right to use, reproduce, adapt, publish and display such Feedback for legitimate business and promotional purposes, subject to applicable law.
You represent that you have the necessary rights to submit such Feedback and that your Feedback does not violate the intellectual property, privacy or other legal rights of any third party.
We may remove Feedback that we reasonably determine is unlawful, misleading, abusive, defamatory, fraudulent, infringing or otherwise inappropriate.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Our website may occasionally contain typographical errors, inaccuracies or omissions concerning product descriptions, pricing, promotions, availability, shipping charges or other information.
We reserve the right to correct such errors and update information at any time, subject to applicable consumer protection laws.
If an error materially affects an order already placed, we will take reasonable steps to contact you and resolve the matter appropriately.
SECTION 13 - PROHIBITED USES
You may use the Services only for lawful purposes.
You must not use the Services to:
- violate any applicable law or regulation;
- infringe intellectual property or privacy rights;
- submit false, fraudulent or misleading information;
- harass, threaten, defame or abuse another person;
- introduce viruses, malicious software or harmful code;
- attempt unauthorized access to our systems;
- interfere with the security or operation of the Services;
- collect personal information unlawfully;
- send spam, phishing communications or other unauthorized solicitations;
- circumvent technical or security restrictions; or
- use automated systems in a manner that materially disrupts, damages or unlawfully accesses our Services.
We may restrict or terminate access to the Services where we reasonably believe these Terms have been materially violated.
SECTION 14 - AUTOMATED SYSTEMS AND AGENTS
Automated systems, software agents, bots or similar technologies accessing our Services must comply with applicable law, these Terms and any reasonable technical restrictions or access requirements implemented by us.
Such systems must not attempt to bypass security controls, CAPTCHAs, rate limits or other measures designed to protect the Services.
We may restrict automated access where necessary to protect our Services, customers, systems or intellectual property.
SECTION 15 - TERMINATION
We may suspend or terminate access to the Services where permitted by law if you materially violate these Terms, misuse our Services, engage in fraudulent activity or create a material security or legal risk.
Termination does not affect rights or obligations that arose before termination.
Provisions that by their nature should survive termination, including intellectual property, limitation of liability, indemnification and governing law provisions, will continue to apply.
SECTION 16 - DISCLAIMER OF WARRANTIES
To the maximum extent permitted by applicable law, our website and Services are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free or continuously available.
Nothing in these Terms excludes or limits any warranty, right or remedy that cannot legally be excluded under applicable consumer protection law.
SECTION 17 - LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, MITVA JEWELS L.L.C and its directors, officers, employees, affiliates, contractors and service providers will not be liable for indirect, incidental, special, punitive or consequential losses arising from use of the Services or purchase of products where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold MITVA JEWELS L.L.C harmless from third-party claims, losses and reasonable costs arising directly from your unlawful use of the Services, your material breach of these Terms or your infringement of a third party's rights.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in full force and effect.
SECTION 20 - WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.
These Terms, together with the policies expressly incorporated by reference, constitute the agreement governing your use of our Services, subject to any additional terms expressly agreed between you and MITVA JEWELS L.L.C.
SECTION 21 - ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.
We may assign or transfer our rights and obligations as part of a merger, restructuring, sale of business or other lawful corporate transaction.
SECTION 22 - GOVERNING LAW
These Terms and any dispute arising from or relating to the Services or purchases made from MITVA JEWELS L.L.C shall be governed by the applicable laws of the United Arab Emirates and, where applicable, the laws and regulations applicable in the Emirate of Dubai.
Subject to any mandatory consumer protection rights or jurisdictional requirements that cannot lawfully be excluded, disputes shall be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates.
SECTION 23 - HEADINGS
The headings used in these Terms are provided for convenience only and do not affect their interpretation.
SECTION 24 - CHANGES TO THESE TERMS
You may review the current version of these Terms at any time on this page.
We reserve the right to update or modify these Terms from time to time.
Where required by applicable law, we will provide appropriate notice of material changes.
Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.
SECTION 25 - CONTACT INFORMATION
Questions regarding these Terms may be sent to:
MITVA JEWELS L.L.C
Al Khabeesi, Dubai, United Arab Emirates
Email: office@mitvajewels.com
Phone: +971 58 606 2080