Most orders are prepared within 15-20 business days. Made-to-order, customized, resized, or specially sourced jewellery may require additional processing time. Once your order has been dispatched, you will receive a shipping confirmation with tracking details.

We ship to selected international destinations. Available shipping options, estimated delivery times, customs duties, taxes, and import charges may vary by country. Any applicable charges will be handled according to the information shown at checkout and our Shipping & Delivery Policy.

Returns and exchanges are accepted only in accordance with our Returns & Refunds Policy. Customized, resized, engraved, made-to-order, or specially sourced jewellery may not be eligible for return or exchange. If you need assistance with a return, please contact our team before sending any item back.

We recommend selecting your ring size carefully before placing your order. Ring sizes are available in standard international sizing options, and the available sizes may vary by design. If you are unsure of your size, please contact our team before ordering and we will help you choose the most suitable fit.

Please contact us as soon as possible if you need to cancel or modify your order. We will do our best to accommodate your request before production or processing begins. Once a ring has entered production, been resized, customized, engraved, or specially sourced, changes or cancellation may no longer be possible.

Yes. Many of our lab-grown diamonds are accompanied by grading reports from recognized gemological laboratories such as IGI or GIA, depending on the specific diamond selected. The available certification details are shown on the diamond listing where applicable.

Yes. Lab-grown diamonds are real diamonds with the same crystal structure, hardness, and optical properties as mined diamonds. The main difference is their origin: lab-grown diamonds are created in controlled laboratory conditions instead of being mined from the earth.

Start with the characteristics that matter most to you, such as diamond shape and carat size, then balance colour and clarity to stay within your budget. A well-chosen diamond does not always require the highest grade in every category. If you need help comparing options, our team can guide you toward the best combination of appearance, quality, and value.

Yes, resizing may be available for selected ring designs. Eligibility depends on the ring style, setting, metal, and the amount of size adjustment required. Please contact our team with your order details and desired size, and we will confirm whether resizing is possible and any applicable charges.

If your jewellery arrives damaged, please contact us as soon as possible with your order number, photos of the item, and photos of the packaging. Our team will review the case and guide you through the appropriate next steps in accordance with our shipping and returns policies.