Shipping policy

At MITVA JEWELS L.L.C., every piece of jewelry is carefully crafted, quality inspected, and securely packaged before shipment. We proudly serve customers worldwide and work with trusted international courier partners to ensure every order arrives safely and securely.

ORDER PROCESSING

All of our jewelry is made to order.

Orders are carefully manufactured, quality checked, certified (where applicable), and prepared for shipment.

Please allow up to 30 calendar days for order processing before dispatch.

During peak seasons or for highly customized orders, processing may take slightly longer. If there is any significant delay, we will notify you by email.

SHIPPING

Once your order has been dispatched, estimated delivery times are:

  • UAE: 1–3 Business Days
  • GCC Countries: 2–5 Business Days
  • USA & Canada: 3–7 Business Days
  • Europe: 3–7 Business Days
  • Australia & New Zealand: 5–10 Business Days
  • Other International Destinations: 5–10 Business Days

Delivery times are estimates and may vary depending on customs clearance, courier operations, weather conditions, or other circumstances beyond our control.

FULLY INSURED SHIPPING

For your peace of mind, all shipments are fully insured while in transit until successfully delivered to the recipient.

Every order is securely packaged and shipped using trusted international courier partners such as DHL Express, FedEx, UPS, or Brinks (where available).

CUSTOMS DUTIES & TAXES

International orders may be subject to customs duties, VAT, import taxes, or other government charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

SIGNATURE REQUIRED

Due to the high value of our products, all shipments require an adult signature upon delivery.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing accurate shipping information.

MITVA JEWELS L.L.C. is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

DAMAGED OR LOST SHIPMENTS

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery (or the expected delivery date).

Please include:

  • Your order number
  • Clear photographs of the package (if damaged)
  • A brief description of the issue

We will work directly with the shipping carrier to resolve the matter as quickly as possible.

CONTACT US

MITVA JEWELS L.L.C.

Email: sales@mitvajewels.com

Website: https://mitvajewels.com